Walmart Return Policy: Walmart has a pretty lenient standard return policy, which is one of the reasons why it’s such a popular store.
Most items can be returned within 90 days of purchase, and as long as you have your receipt, you’re usually good to go.
Of course, there are a few exceptions: For example, electronics and video games must be returned within 30 days.
But overall, Walmart’s return policy is pretty straightforward to follow.
If you’re not satisfied with an item you purchased from Walmart, you can return it for a refund or exchange.
About Walmart Return Policy
Walmart will accept returns of most items, as long as they are in their original condition and packaging and you have your receipt.
Items that are ineligible for returns include:
- Gift cards
- Opened music, movies, video games, and software
- Any item that is missing parts or damaged due to customer misuse
You can either bring the item to a Walmart store or ship it back to Walmart to start a return.
If you choose to ship it back, you can use the shipping label that came with your original order.
Walmart Return Policy without Receipt
If you do not have a receipt, Walmart will refund the item’s current price on the day you made the return. If the item is a Walmart brand, they will refund you the full amount. If the item is not a Walmart brand, they will refund you the amount minus a 10% restocking fee.
To get a refund without a receipt, you must present a valid photo ID. The ID must match the name and address on the purchase. If you do not have a valid photo ID, you will not be able to get a refund.
If the item you are returning is food or perishables, you will not be able to get a refund without a receipt. This is because Walmart cannot sell the food or perishables once they have been returned.
Only certain items can be returned without a receipt:
- Clothing
- Shoes
- Jewelry
- Watches
- Bags
- Purses
- Wallets
- Hats
- Scarves
- Belts
- Home goods
- Kitchen items
- Bed and bath items
- Furniture
- Other’s
Items that cannot be returned without a receipt:
- Electronics
- Cell phones
- Cameras
- Computers
- Tablets
- TVs
- Video games
- DVDs
- CDs
If you have any questions about the Walmart return policy, you can contact their customer service anytime for any support.
Walmart Return Policy Standard on Electronics
If you have a receipt, Walmart will give you a full refund on electronics, no questions asked. If you don’t have a receipt for a $50 product, Walmart will provide you with a store credit for the product’s current value.
In either case, you have 14 days to return the item.
If you bought a product from Walmart that is now defective, you have 90 days to return the item for a refund or exchange. If you do not have a receipt, Walmart will give you a store credit for the product’s current value.
Some electronics items have a different return policy:
Digital Cameras and Camcorders: 45 days for a refund or exchange with a receipt.
Cell phones: must be returned within 14 days, but you may only exchange them for the same model.
Computers, Laptops, and Tablets: You have 14 days to return these items, but you can only get a store credit if they are opened.
TV: You have 90 days to return a TV with a receipt. If it is opened, you can only get a store credit.
Walmart Return Policy after 90 days
Walmart does not have a return policy after 90 days. However, they may be willing to offer a refund or exchange if the item is still in good condition.
If you are not satisfied with your purchase, we recommend contacting customer service for assistance.
Walmart Return Policy without Box
If an item is returned to Walmart without the original box, the customer may be charged a fee. The fee amount depends on the item’s category and the item’s condition when it is returned.
Categories that may be charged a fee if the item is returned without the original box include:
- Computers
- Televisions
- Projectors
- Scanners
- Digital cameras
- GPS devices
The following conditions may result in a fee being charged when an item is returned without the original box:
- The item is damaged
- The item is missing parts or accessories
- The item is not in the same condition as when it was sold.
Walmart Standard Return Policy Exceptions
The Walmart Return Policy Exceptions page outlines the specific items that cannot be returned to Walmart. These items vary but may include:
- Items that have been opened or used.
- Digital products.
- Personalized items.
- Items past the return deadline.
The Walmart return policy exceptions are as follows:
- -Merchandise must be returned within 90 days of the purchase date
- -The item must be in the original packaging and the same condition as when it was sold
- -A receipt is required for a return or exchange
- -Some items, such as food, cosmetics, and jewelry, are not eligible for return or exchange
- -Only one return or exchange per purchase is allowed
- -Some returns may be subject to a restocking fee
To return an item to Walmart, you can either take it to a store or ship it back. If you take it to a store, you may need to present a valid ID and the credit card you used to make the purchase.
If you ship it back, you will need to include your packing slip and the reason for your return. You can expect a refund within 10-14 business days of Walmart receiving your return.
Walmart Exchange Policy
The Walmart Exchange Policy allows customers to exchange items they have purchased from Walmart for different items of the same price or receive a refund. Customers can return most items within 90 days of purchase, as long as they are in their original condition and have the original packaging.
There are some items that Walmart does not accept for return or exchange, including:
- Items that are damaged or have missing parts
- Opened food or cosmetics
- Customized items
- Gift cards
- Personalized items
- digital content and subscriptions
FAQ About Walmart Return Policy:
#How Can I return my Walmart purchase?
If you have a receipt, you can return your purchase at the Walmart store where it was bought. If you don’t have a receipt, you can still return many items by bringing them to the store.
For some items, you may be able to request a refund online.
#What is Walmart’s Standard return policy?
In general, they offer customers a 90-day return policy for most items.
#Do I need a receipt to return an item to Walmart?
You will need a receipt or packing slip to process your return for most items. If you do not have your receipt, we may be able to locate your purchase in our system using other information, such as your credit card number.
#How long do I have to return an item to Walmart?
In general, you have up to 90 days after purchase to return an item. Some items have a different policy, such as:
#Can I return an item to Walmart if I bought it somewhere else?
Yes. You can return most items purchased from Walmart, even if you bought them somewhere else.
For example, you can return a television you bought online from Walmart.com, even if it was shipped to you by a third-party retailer like Amazon.com.
#What if I don’t have my packing slip or receipt?
If you do not have your packing slip or receipt, we may be able to locate your purchase in our system using other information, such as your credit card number. If we can locate your purchase, you will be given the option to receive a refund in a Walmart gift card.
#What kind of items can’t I return?
- There are a few types of items that cannot be returned:
- Items that are classified as “hazardous materials” by the U.S. Department of Transportation (DOT)
- Items that are flammable or combustible
- Items that are considered perishable, such as food or flowers
- Digital items, such as downloadable software, music, and videos
- Gift cards
- Personalized items
#Can I return an item if it’s been opened?
Yes, you can return an item even if it’s been opened in most cases. However, there are a few exceptions:
- Digital items, such as downloadable software, music, and videos
- Gift cards
- Personalized items
If you’re not sure whether or not you can return an item, don’t hesitate to contact Customer Service for more information.
#Can I return an item by mail?
Yes. You can return most items purchased from Walmart by mail.
For example, you can return a television you bought online from Walmart.com. To start a return by mail, please contact Customer Service.
#What is the process for returning an item by mail?
The process for returning an item by mail is as follows:
1. Contact Customer Service to start the return process.
2. Pack up the item (including accessories, manuals, and parts) and send it back to Walmart.
3. Once we receive the item, we’ll process your return and issue a refund. Please note that it may take a few days for the refund to appear on your credit card or bank statement.
#What if I received a damaged, defective, or incorrect item?
If you received a damaged, defective, or incorrect item, please contact Customer Service so they can help you resolve the issue.
#Can I return an item without the packaging?
In most cases, yes. But better if you can have a conversation with the Walmart support service.
#What is Walmart’s policy on returning items bought with a gift card?
Items purchased with a Walmart gift card can be returned in-store or by mail. If you choose to return the item by mail, the refund will be issued to a Walmart gift card.
#How do I get a refund if I paid with cash?
If you paid with cash and did not have a receipt, we may be able to issue a refund in the form of a Walmart gift card. If you have your receipt, the refund will be issued in cash.
#How do I get a refund if I paid with a credit or debit card?
If you paid with a credit or debit card and did not have your receipt, we may be able to issue a refund in the form of a Walmart gift card. The refund will be given to your credit or debit card if you have your receipt.
#I bought an item from Walmart, but I don’t live in the United States. Can I return it?
Yes. You can return most items purchased from Walmart, even if you bought them somewhere else. For example, you can return a television you bought online from Walmart.
Official Site: StartReturn
Final Advice
Walmart’s return policy is immensely customer-friendly, and most items can be returned with their return policy. In addition, We’ve shared every single step and covered all of the queries that you should ask. Check our FAQ section to clear your whole query; if you still have any questions, then comment or contact their support.
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