How do I Cancel a JCPenney Order Online?

Are you looking to cancel an order that you made through JCPenney? Cancelling online orders is a quick and easy process. In this article, we will take you through the necessary steps to cancel your online orders with JCPenney.

We will also provide helpful information on what happens after cancellation, so you can make sure your order is cancelled correctly and your money is refunded.

Why Cancel an Order Online?

There can be various reasons why you might want to cancel an order online. These include:

  • Accidental orders
  • Changing preferences or needs
  • Finding a better deal elsewhere
  • Financial constraints
  • Delayed shipping

Before You Begin: Have Your Order Details Ready

Before initiating the cancellation process, gather the necessary information:

  • Order number
  • Email address associated with your JCPenney account
  • The payment method used for the order

Having these details at hand will streamline the cancellation process.

Steps to Cancel an Order on JCPenney

How do I Cancel a JCPenney Order Online
  1. Visit the Order Status Page: Navigate to the Order Status page on the JCPenney website.
  2. Sign In or Look Up Your Order:
    • If you have a JCPenney account, sign in to view your recent orders.
    • If you checked out as a guest, you’ll need to look up your order using the order number and other details.
  3. Locate Your Order: Once you’re on the Order Status page, find the order you wish to cancel.
  4. Select “Cancel Order”: Next to the order number, you’ll see an option to “Cancel Order.” Click on it.
  5. Confirm Cancellation: Follow any additional prompts to confirm that you want to cancel the order.
  6. Call Customer Care (if needed): If you encounter any issues or if the 30-minute window has passed, you can call JCPenney Customer Care at (800) 322-1189 for assistance. Note that call wait times may extend past the 30-minute cancellation window.

Important Points to Note:

  • You have a 30-minute window to cancel your order after it has been placed.
  • If you miss the 30-minute window, you may not be able to cancel the order online and will need to contact Customer Care for further assistance.

JCPenney’s Return Policy

Eligibility for Return

One of the most crucial aspects of JCPenney’s return policy is the 60-day time frame. If you’ve purchased an item from, you have exactly two months from the date of the original purchase to initiate a return. This gives you ample time to decide whether the product meets your expectations or not.

Required Documentation

Before you can return an item, you’ll need to provide proof of purchase. JCPenney offers flexibility in this regard, accepting various forms of documentation:

  • The receipt you received when picking up the item in-store
  • The email that confirmed your online order
  • The order details listed in your JCP account’s Shopping History
  • The packing slip that was included in your shipment

Refund Method

JCPenney offers two primary methods for issuing refunds:

  • The original form of payment will be credited, or
  • A JCPenney Gift Card will be issued

For those who have used PayPal for their purchase, the refund will be given in cash if you are present at the store during the return. If not, a check will be sent to your billing address.

Exceptions and Exclusions

While JCPenney’s return policy is quite generous, there are some caveats:

  • Certain items, especially those exclusive to, may not be eligible for return.
  • Shipping and handling charges are generally non-refundable unless the item received is incorrect, damaged, or defective.
  • Some products may come with a manufacturer’s warranty, which could affect your ability to return them.

FAQs – People Also Ask

How long does it take JCPenney to refund?

The time it takes for a refund to process can vary depending on the payment method used and the financial institution. Generally, it can take up to 5-10 business days for the refund to appear on your original payment method. If you used PayPal, the refund could be immediate if you’re present at the point of return.

What items Cannot be returned at JCPenney?

While JCPenney has a generally flexible return policy, some items may have special restrictions or may not be eligible for return at all. This often includes custom-made items, certain types of furniture, and items sold exclusively on Always check the specific return policy for the item you’re purchasing.

Is there a cancellation fee?

Based on the information available, JCPenney does not typically charge a cancellation fee. However, you have a 30-minute window to cancel your order online.

After that, you may need to contact customer service for assistance, and it may not always be possible to cancel the order.

What if I’ve received a confirmation email but still want to cancel?

If you’ve received a confirmation email but still wish to cancel the order, you have a 30-minute window to do so online.

After that, your best option is to contact JCPenney’s Customer Care at (800) 322-1189 as soon as possible. Keep in mind that call wait times may extend past the 30-minute cancellation window.

  • Sophia Horowitz

    Sophia is a owner of this Blog and also sharing their thoughts with the World in the form of her post. She has done her Masters in Finance from the Harvard University, U.S.A. Sophia always try to provide the best article to the users by spending hours of time in their Research. She also do consultancy on her part time but been a blogger for last 3+ years. Twitter LinkedIn Instagram

    View all posts

Leave a Comment

You cannot copy content of this page as it comes under legal DMCA.